Terms of Use
Welcome to Owlogs. These Terms of Use (the “Terms”) form a binding agreement between you (“you” or “Customer”) and Owlogs (SAS) (“Owlogs”, “we” or “us”) and govern your access to and use of the Owlogs platform, including the website, web application, command-line tools, SDKs and APIs (together, the “Service”). By creating an account, by clicking any button that signals acceptance, or simply by using the Service, you confirm that you have read these Terms and agree to be bound by them. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” throughout these Terms refers to that organisation.
Acceptance & eligibility
You may only use the Service if you are at least 16 years old and able, under applicable law, to enter into a binding contract. The Service is intended for use by developers, technical teams and businesses, not for personal consumer use. If you do not agree with any part of these Terms, you must not access or use the Service.
If you have signed a separate written agreement with us covering your use of the Service, that agreement controls and prevails over these Terms to the extent of any conflict.
Definitions
The following capitalised terms have the meanings below:
- “Customer Application” — any software, system or service owned or operated by you (or operated for your benefit) from which logs, traces or telemetry are sent to the Service.
- “Customer Data” — any data, content, files, metadata or telemetry that you (or your Users) submit to the Service through the Owlogs SDKs, APIs, integrations or web interface.
- “Workspace” — an isolated tenant in the Service, associated with its own database shard, members, API keys and billing.
- “User” — an individual you authorise to access the Service on your behalf, typically an employee or contractor.
- “Subscription” — a paid or free plan that grants access to the Service for a defined billing period, subject to the quotas and features of that plan.
- “Documentation” — the technical guides, references and policy pages we publish for the Service.
- “Third-Party Platform” — any external product, service or API (for example GitHub, Slack, or an AI provider) that you choose to connect to the Service.
The Service
Owlogs is a cloud-hosted log management and observability platform purpose-built for Laravel applications. Once a Customer Application is connected, the Service ingests log events, exceptions, queued jobs, notifications and related telemetry, normalises and deduplicates them into issues, indexes them for hybrid search, and surfaces them through a web dashboard, a chat interface, an MCP server and a public API. The exact set of features available to you depends on the plan you have subscribed to.
We may, from time to time, add, remove, change, deprecate or replace features of the Service. We will use commercially reasonable efforts to avoid materially degrading the core functionality you rely on during an active Subscription period.
Accounts & user responsibilities
To use most features of the Service you must register an account and create at least one Workspace. You are responsible for the accuracy of the information you provide at registration, for keeping it up to date, and for the actions taken under any account or Workspace you control.
Each User must use their own individual login and must not share credentials. You agree to apply reasonable security practices to protect credentials, API keys and access tokens, and to notify us promptly at support@owlogs.io if you discover or suspect any unauthorised access to your account, Workspace or any Customer Data.
You remain responsible for the acts and omissions of every User of your account or Workspace, including their compliance with these Terms.
Free trial
New Workspaces may be eligible for a free trial of 14 days starting from the date the Workspace is created. During the trial period, you can use the features of the trialled plan within the applicable quotas. No payment information is required to start the trial.
When the trial ends, the Workspace will either move to a paid Subscription (if you have configured payment) or be downgraded to the free tier or paused, in line with the Service’s then-current rules. We may shorten, suspend or remove the trial offer at any time, including for any Workspace that we reasonably believe to be abusing it (for instance by creating multiple Workspaces to obtain consecutive trial periods).
Subscriptions & billing
Paid Subscriptions are billed in advance on a monthly or annual basis through our payment processor (currently Stripe). By providing payment details, you authorise us (and our processor) to charge that payment method for every recurring fee, as well as for any usage-based fees (such as overages above the plan quota) accrued during the prior billing cycle.
All fees are stated exclusive of value-added tax and other applicable taxes, which will be added to your invoice where required by law. You are responsible for any taxes, levies or duties imposed by tax authorities on amounts you owe under these Terms, except for taxes based on our net income.
Except where expressly stated otherwise in these Terms or required by mandatory consumer-protection law, all fees are non-refundable. If a charge fails (expired card, insufficient funds, refused authorisation, etc.), we may retry the payment, restrict access to the Service, or terminate the Subscription. Outstanding amounts remain due regardless of access being restricted or revoked.
Cancellation, upgrades & downgrades
You can cancel a Subscription at any time from the billing settings of the relevant Workspace. Unless we explicitly agree otherwise, cancellation takes effect at the end of the current billing period — we do not prorate or refund the portion of a billing period that has already started.
Upgrading a Subscription takes effect immediately and we will charge the prorated difference for the remainder of the current period. Downgrading takes effect at the end of the current period. Downgrades may reduce quotas, the number of seats or the features available to the Workspace, and may cause the loss of historical data or functionality that exceeds the limits of the new plan; you are responsible for exporting anything you wish to keep before the downgrade takes effect.
Customer Data & ownership
As between you and us, you retain all rights, title and interest in and to your Customer Data. You decide which logs, metadata, attributes and telemetry your Customer Applications send to the Service through the Owlogs SDKs and APIs, and how to configure scrubbing, sampling and redaction.
You grant us a non-exclusive, worldwide, royalty-free licence, for the duration of your use of the Service, to host, transmit, copy, process, display and otherwise use Customer Data strictly to the extent necessary to:
- provide, operate, secure, monitor and support the Service;
- generate de-identified or aggregated statistics about the Service’s performance, scaling and reliability;
- back up, restore or migrate Customer Data within our infrastructure; and
- comply with applicable laws or with legitimate requests from competent authorities.
We will not sell Customer Data, and we will not use the substantive content of Customer Data to train general-purpose machine learning models that we offer outside of your Workspace.
During your Subscription you may export Customer Data through the documented export endpoints. Once a Subscription has ended, we may delete the associated Customer Data after a reasonable retention period documented in the Service. It is your responsibility to export any data you wish to keep before that retention period elapses.
Privacy & data protection
Our processing of personal data on your behalf, including the role of Owlogs as a data processor under applicable European data-protection law, is governed by our Privacy Policy and our Data Processing Addendum.
You are responsible for ensuring that you have all necessary rights, lawful bases and notices to collect the personal data you submit to the Service, and for configuring the SDKs and the Service in a way that aligns with your privacy obligations — in particular, applying redaction or sampling to prevent unnecessary personal data from being sent to the Service. The Service is not designed to host special categories of data (for example medical records, payment card numbers or government identifiers) and you agree not to upload such data unless we have signed a specific addendum permitting it.
Our primary infrastructure is hosted within the European Union. We may use sub-processors located outside the European Union for specific functions (for example email delivery or AI-assisted features); the current list is maintained on our sub-processors page.
Acceptable use
You agree not to, and not to permit any User or third party to:
- access or use the Service in violation of any applicable law or regulation;
- resell, sublicense, lease, time-share or otherwise commercially exploit the Service except as expressly permitted;
- use the Service to build, train or evaluate a product that competes with Owlogs;
- reverse-engineer, decompile or attempt to derive the source code of the Service, except where applicable law expressly permits such activity notwithstanding this restriction;
- send to the Service any content that is unlawful, defamatory, infringing, malicious or harmful (including malware, ransomware payloads, or content that violates the rights of others);
- circumvent any rate limit, quota, access control or technical protection of the Service;
- probe, scan, stress-test or penetration-test the Service without our prior written consent;
- use the Service in support of activities where its failure could lead to death, serious bodily injury or severe environmental damage (such as life-support systems, nuclear facilities or air-traffic control).
Third-party integrations
The Service can be connected to Third-Party Platforms (for example GitHub repositories, Slack workspaces or external AI model providers). When you enable a Third-Party Platform, you authorise us to exchange Customer Data with that platform on your behalf in line with the documented behaviour of that integration.
Your use of any Third-Party Platform is governed by the terms and privacy policy of its provider, not by these Terms. We do not control Third-Party Platforms and accept no responsibility for their availability, security, functionality, pricing, content or any change to them. If a Third-Party Platform ceases to be available or modifies its API, the affected integration may stop working in whole or in part.
Suspension
We may suspend or restrict your access to all or part of the Service, with or without prior notice, if:
- you have failed to pay an amount due more than 15 days after we notified you of the failure;
- your use of the Service breaches these Terms or threatens the security, integrity or availability of the Service for other customers;
- we reasonably believe that continuing to provide the Service would expose us or our customers to legal, regulatory or reputational risk; or
- we are required to do so by law or by a competent authority.
Where the circumstances reasonably allow, we will give you notice before suspending the Service and an opportunity to remedy the issue. Suspension does not relieve you of your obligation to pay accrued fees.
Intellectual property
The Service, the Documentation, our brand, designs, code, models, configuration, dashboards and any related materials are and remain the exclusive property of Owlogs and its licensors. These Terms do not grant you any right, title or interest in our intellectual property except for the limited right to use the Service as expressly described.
Our open-source SDKs and libraries are provided under their respective open-source licences (typically MIT or Apache 2.0). Those licences govern your use of the relevant SDK and are not modified by these Terms.
If you give us feedback, suggestions or ideas about the Service (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use that Feedback for any purpose, including improving the Service. We are not obligated to act on Feedback or to credit you for it.
Confidentiality
Each party may receive non-public information from the other party that is identified as confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure (“Confidential Information”). The receiving party will protect Confidential Information with at least the same care it uses for its own confidential information of similar importance, and in no event with less than reasonable care. Confidential Information may only be used to perform obligations or exercise rights under these Terms, and may only be disclosed to employees, contractors, advisers and sub-processors who have a need to know and who are bound by similar confidentiality obligations.
This obligation does not apply to information that is or becomes publicly available without breach of these Terms, was already lawfully known to the receiving party, was independently developed without reference to the disclosing party’s information, or must be disclosed by law or court order (in which case the receiving party will, where lawful, give the disclosing party prior notice).
Service availability
We work hard to keep the Service available, but we do not guarantee that the Service will be uninterrupted, error-free or free of bugs, attacks, latency spikes or outages. Scheduled maintenance, third-party network incidents, force-majeure events and dependencies outside our reasonable control may all affect availability.
Specific availability commitments, if any, are described in the Service-Level Agreement of the plan you have subscribed to. In the absence of such an SLA, the Service is provided on a commercially reasonable best-effort basis only.
Disclaimer of warranties
To the maximum extent permitted by applicable law, and except where these Terms expressly state otherwise, the Service, the Documentation, the SDKs and any related materials are provided “as is” and “as available”, without warranty of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy or quiet enjoyment.
We do not warrant that using the Service will detect every issue in your Customer Applications, that any alert, suggestion or AI-generated output will be correct, or that connecting the Service will improve your application’s performance, security or reliability. The Service is a tool intended to assist informed engineers, not a substitute for professional judgement.
Limitation of liability
To the maximum extent permitted by applicable law, neither party (nor its affiliates, employees, contractors, suppliers or licensors) is liable to the other for any indirect, incidental, special, consequential, exemplary or punitive damages, loss of profits, loss of business, loss of goodwill, loss of data, loss of opportunity or cost of substitute services, arising out of or related to these Terms or your use of the Service, even if the party was advised of the possibility of such damages.
To the maximum extent permitted by applicable law, the total aggregate liability of each party arising out of or in connection with these Terms or the Service, regardless of the cause of action and whether in contract, tort, negligence, strict liability or otherwise, will not exceed the greater of (i) the amounts you actually paid to us under your Subscription during the twelve (12) months immediately preceding the event giving rise to the claim, and (ii) one hundred euros (€100).
Nothing in these Terms limits a party’s liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, death or personal injury caused by its negligence, or any other liability that cannot be limited under applicable law.
Indemnification
You agree to defend, indemnify and hold harmless Owlogs, its affiliates, officers, directors, employees and agents from and against any third-party claim, demand, loss, liability, damage or expense (including reasonable lawyers’ fees) arising out of or related to (i) your Customer Data, (ii) your breach of these Terms, (iii) your violation of any applicable law or of the rights of any third party in connection with the Service, or (iv) your use of any Third-Party Platform in combination with the Service.
We may, at our option, assume the exclusive defence and control of any claim subject to indemnification by you; if we do so, you agree to cooperate with our defence at our expense for reasonable out-of-pocket costs.
Termination
Either party may terminate these Terms at any time by ceasing use of the Service and, in the case of paid Subscriptions, by cancelling each active Subscription in line with the section on cancellation above.
We may terminate or suspend these Terms with immediate effect if you materially breach them and do not cure that breach within 15 days of being notified, if you become insolvent or subject to bankruptcy proceedings, or if we are legally required to do so.
Upon termination, your right to access the Service ceases. Any provision of these Terms that by its nature is intended to survive termination — including the sections on Customer Data, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, governing law and miscellaneous provisions — will survive.
Changes to these Terms
We may modify these Terms from time to time, for example to reflect changes to the Service, to legal or regulatory developments, or to correct errors. When we make a material change, we will use reasonable means to notify you in advance — for example through an in-app notice, an email to the administrative contact of your Workspace, or a prominent message on this page — and we will update the “Effective date” at the top of this document.
Your continued use of the Service after the new version takes effect constitutes acceptance of the updated Terms. If you object to the updated Terms, your sole remedy is to stop using the Service and cancel your Subscription before the new version becomes effective.
Notices
Legal notices to us must be sent in writing to the postal or email address set out at the bottom of this page. We may give you notices through the Service interface, through the email address associated with your account or the administrative contact of your Workspace, or by any other reasonable means. You are responsible for keeping your contact details up to date.
Governing law & disputes
These Terms are governed by the laws of France, without regard to conflict-of-law rules. Any dispute, claim or controversy arising out of or relating to these Terms or the Service that cannot be resolved amicably will be brought exclusively before the competent courts of Paris, France, except where mandatory consumer-law rules give you the right to bring proceedings in another jurisdiction.
The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
Miscellaneous
Entire agreement
These Terms, together with any policy, addendum or order form expressly referenced in them, form the entire agreement between you and us concerning the Service, and supersede every prior or contemporaneous understanding on that subject. Any conflicting term in a purchase order or other document issued by you is rejected and has no effect, unless expressly accepted by us in writing.
Assignment
You may not assign or transfer these Terms, in whole or in part, without our prior written consent, except in connection with a merger, acquisition or sale of substantially all of your assets, provided the successor assumes your obligations. We may freely assign or transfer these Terms to an affiliate or in connection with a corporate transaction.
Severability & waiver
If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect. A failure or delay by either party to enforce any right under these Terms does not constitute a waiver of that right.
Force majeure
Neither party is liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labour actions, internet outages, denial-of-service attacks, third-party service failures, or acts of government.
Independent contractors
The parties are independent contractors. Nothing in these Terms creates any agency, partnership, joint venture or employment relationship between them.
Publicity
Unless you tell us otherwise in writing, we may identify you as a customer of Owlogs and display your name and logo on our website and marketing materials. We will stop on request sent to legal@owlogs.io.
Contact
Questions about these Terms, requests to exercise rights under them, or formal legal notices should be sent to: